Aeora Privacy Policy
Last updated: July 21, 2026 · Applies to the Aeora software for Windows
Aeora is built on one rule: what happens in your family stays on your family's computer. This page explains exactly what that means, and what little we do handle when you buy a license or ask for help.
What Aeora stores, and where
- Usage history, settings, limits, schedules, reports, signals and AI
analysis are stored locally on the PC where Aeora is installed, under
C:\ProgramData\Aeora. Nothing is uploaded to us or to anyone else. - Aeora has no account system, no cloud sync and no telemetry. We cannot see how your family uses it, and we hold no copy of your data to lose, sell or be forced to hand over.
- Aeora Intelligence, the content safety feature, runs its AI models entirely on your own hardware. The text it reviews never leaves the computer, and sensitive context is stored encrypted so it can only be read on that machine.
- Optional weekly email reports are sent by your own PC, using email settings you configure, directly to the address you choose. They pass through your email provider, not through us.
- Uninstalling Aeora with the "delete my data" option removes everything above from the PC completely.
The update check
Once a day the app downloads a small version file from www.xeontech.net to learn whether a newer release exists. This is a plain file download, like loading a web page. It carries no personal information and no usage data.
When you buy a license
To issue your license we receive your email address and payment confirmation. We use them to deliver the license and provide support, and we keep them as the record of your purchase. We do not sell or share customer information with anyone.
When you contact support
Support requests go through email or our ticket portal at xeontech.freshdesk.com, which runs on Freshdesk (Freshworks Inc.). Freshdesk processes the name, email address and message you submit so we can answer you; their handling is described in the Freshworks privacy notice. We only ever see what you choose to send. Aeora never attaches your family's usage data to a ticket; if a diagnostic file would help, we ask first and you export it yourself.
Children's privacy
Aeora is operated by parents and legal guardians. The software shows children their own screen-time information on the family PC, but no child data is ever transmitted to XeonTech, so we collect no personal information from children.
Your rights
Ask what we hold about you (spoiler: at most your purchase record and support tickets), or ask us to correct or delete it, at [email protected].
Changes
If this policy changes, the new version is posted here with an updated date. We will never quietly add telemetry; local-only is the product, not a setting.